Help centre
How can we help?
Answers to what members ask most. Pick a topic, and if your question is not here, a real person will answer it.
Your account
Signing up, signing in and passwords.
Who can join Hudood?
Anyone aged 18 or over. You confirm your age when you create your account.
How do I create an account?
Choose "Get started" on this site or open the app, then sign up with your email address and a password, or continue with Google. If you sign up with email, we send an activation link: open it to finish. If it has not arrived after a few minutes, check your spam or promotions folder.
I forgot my password.
On the sign-in screen choose "Forgot password", enter the email address on your account and follow the link we email you. The link expires, so use it soon. If you signed up with Google, sign in with Google instead: there is no Hudood password to reset.
Can I use the same account on the web and on my phone?
Yes. One Hudood account works on this website and in the Android app, and the same login also opens Hudood Financial. An iPhone app is planned.
How do I sign out of every device?
Open Settings and choose "Sign out everywhere". Every device signed in to your account is signed out, including this one.
Posting and reels
Posts, photos, reels, reactions and the posting rules.
What can I post?
Text posts, photo posts with up to ten photos, and short videos as reels. Before you post, the composer shows the posting checklist: the key community rules, such as no immodest content, no instrumental music, no promotion of alcohol, gambling or riba, and labelling AI-generated content.
Why was my video still processing?
Videos are converted after upload so they play smoothly on every device. That usually takes a minute or two, and longer for big files. In the app you can leave the screen while it finishes: the reel is posted for you when it is ready.
How do reactions work?
Tap the heart to react with Love, or double-tap a photo or video. Press and hold the heart to choose another reaction: Love, Like, Dua or Hmm. You have one reaction per post and can change it at any time; choose the same one again to remove it.
Is there a limit on how much I can post?
Yes, there is a generous daily limit on new posts, photos and videos. It stops spam and does not affect normal use.
Can I delete a post?
You can delete any of your posts from its menu (the three dots). Deleting a post removes it from Hudood for everyone.
Messages and people
Direct messages, following, blocking and muting.
Who can message me?
Other members can start a one-to-one conversation with you. You can mute a conversation, report a message, and block anyone: blocking stops them contacting you.
What is the difference between muting and blocking?
Muting hides someone’s posts from your feed without telling them. Blocking cuts contact both ways. You can undo either in Settings under "Blocked accounts" or "Muted accounts".
Can I make my account private?
Yes. In Settings, set "Account privacy" to private. Only the people you approve as followers can then see your posts.
Safety and reporting
Reporting content, what happens next, and appeals.
How do I report a post, comment, reel, message or account?
Open its menu (the three dots) and choose "Report". Pick the reason that fits best and add details or screenshots if they help. Reports are reviewed by people, and serious categories are handled first.
What happens after I report something?
A moderator reviews it against the Community Guidelines and the law. If it breaks the rules it is hidden or removed, and the account may be warned or restricted. Settings lists the reports you have made and what happened to them.
My post was removed or my account restricted. Can I appeal?
Yes. We tell you what happened and why. Open Settings, then "Account status", and choose "Appeal". A moderator reviews your appeal and the decision is sent to you.
Someone is using my copyrighted work.
Use the copyright form at hudood.com/legal/copyright-claim. You do not need a Hudood account to file a notice.
How do I raise a formal complaint?
Write to our Grievance Officer at grievance@hudood.com. We acknowledge complaints within 24 hours; the Grievance Redressal Policy lists every deadline we work to.
Privacy and your data
Downloading your data, deactivating and deleting your account.
Can I download my data?
Yes. Open Settings and choose the export option to download a copy of your account data as a file.
How do I delete my account?
Open Settings and choose "Delete account". Deletion is scheduled and then carried out for real, not just hidden. The Data Deletion Policy explains what is removed and what the law requires us to keep for a period.
Can I take a break without deleting?
Yes. "Deactivate account" in Settings hides your profile and posts until you sign in again.
Do you show ads or sell my data?
No. There are no ads on Hudood and we never sell your data. The Privacy Policy lists exactly what we collect and which service providers process it for us.
Hudood Financial
Market data, watchlists, portfolios and Zakaat.
What is in Hudood Financial?
Stock and crypto prices and charts, watchlists, portfolio tracking and a Zakaat calculator, all free, with the same login as your social account.
Does Hudood say whether a stock is Halal or Haram?
Not yet. We are rebuilding our Shariah screening on current, verifiable company disclosures, so no Halal or Haram verdicts are shown until that review is complete. Market data on Hudood is information, not financial or religious advice.
Why did a price not update?
Prices refresh on a schedule from our market-data sources and can lag the exchange. If a source does not answer, we keep showing the last good price rather than a wrong one.
Still need help?
Signed in? Open a support request and follow our reply in Settings. Otherwise email support@hudood.com with your username and the device you use.
A formal complaint?
Write to the Grievance Officer at grievance@hudood.com. For copyright, use the copyright form.